Is your order not quite right? Simply email returns@designbythem.com with your order number and reason for return. A DesignByThem team member happily assist you. For all other return/exchange inquiries, please see below.


Returns/Exchanges

Our policy lasts 30 days and valid for
full priced items only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
Free Returns are valid for full priced accessories Australian delivery addresses only. Return of furniture items are at the cost of the customer unless the product is damaged and is due to the fault of DesignByThem. To be eligible for a return, your item must be in saleable condition and in the original packaging. 


Free Returns are valid for full priced accessories Australian delivery addresses only within 30 days of purchase. Return of furniture items are at the cost of the customer unless the product is damaged and is due to the fault of DesignByThem. To be eligible for a return, your item must be in saleable condition and in the original packaging. 


Faulty Goods

Faulty goods must be returned to our office at 109 Shepherd Street, Chippendale NSW 2008 within 90 days of purchase with the receipt. We will assess the goods and offer either a repair, refund, store credit or replacement. Items that show excessive wear and tear or misuse may not be eligible for return at the discretion of DesignByThem.

Returns Exemptions

Gift cards.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.  
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 
returns@designbythem.com.

Replacements 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@designbythem.com and send your item to: 109-111 Shepherd St Chippendale  AU 2008.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
  
Shipping Items Back To DesignByThem

To return your product, you should mail your product to: 109-111 Shepherd St Chippendale  AU 2008
Free Returns are valid for accessories Australian delivery addresses only. Return of furniture and lighting items are at the cost of the customer unless the product is damaged and is due to the fault of DesignByThem. To be eligible for a return, your item must be in saleable condition and in the original packaging with proof of purchase. 

You will be responsible for paying for your own shipping costs for the return of furniture/lighting items. Shipping costs are non-refundable for these items. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you would like to return an item please email the order number and reason to returns@designbythem.com