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  • Terms & Conditions of Use:

    This quotation is valid for a period of 30 days unless stated otherwise on the quote.

    The buyer will need to obtain all necessary consents, permits etc required under local Government or other ordinances and shall pay all fees and give all notices required under such ordinances.


    Our terms of payment are 50% of total at the time of ordering and balance prior to delivery and within 7 days of invoice unless stated otherwise on the quote.

    Any failure to make payments, as stipulated above, shall be a breach of contract, justifying the cessation of work, delivery and/or installation of the contracted works and any costs incurred to that point shall be borne by you.


    Any changes to the specification on which the quote is based may result in a price variation.The quotation assumes that all items are to be accepted in total unless otherwise shown. Part acceptance or quantity changes may vary the item costs and DesignByThem reserves the right to requote on individual items.


    Lead times quoted will commence from the date of the initial deposit.

    Delivery charges are for deliveries during Monday to Friday and between 7am - 6pm. They do not include any public holidays.

    DesignByThem is not responsible for secure storage upon delivery of goods unless otherwise stated in the quote.

    Unless otherwise stated installation is not included.

    The Purchaser shall inspect goods on delivery. Upon signing for the goods you shall be deemed to have accepted the goods in satisfactory condition.

    Any claims with respect to quantity or quality of goods received must be made within seven (7) days of acceptance of goods.

    All risk will pass from Iken to you upon delivery of the goods.

    Unless otherwise arranged, you need to arrange or otherwise be responsible for insurance covers for loss/or damage of work in progress and/or materials from the time of delivery of materials to site.

    DesignByThem will not accept liability for any penalties or damages (either direct or indirect) for failure to delivery in the estimated time.

    The quotation has been calculated on the condition that secure storage space be available, without charges, so that deliveries can be effected per the agreed program. Should you be unable to accept delivery, you will then need to arrange alternative storage at your cost. Iken will accept no responsibility for damage or deterioration on goods whilst in store.

    Practical completion shall be deemed to be when the works are reasonably fit for occupation or use, or are taken over or occupied by the Purchaser, not withstanding any minor defects or incomplete items that may need attention following practical completion as above described.


    Goods remain the property of DesignByThem until the account is paid in full.


    All items of furniture carry a 5 year full manufacturers warranty unless stated otherwise against faulty materials or workmanship subject to fair wear and tear. The guarantee is based on observance of product maintenance procedures
    and does not cover improper use or vandalism.

    Cancellation of Order

    Cancellations or alterations after confirmation of order may incur total or partial cost depending on the
    stage of manufacture.

    Liquidated damages

    DesignByThem are furniture suppliers and not construction contractors and, as such, our pricing does not include for any Liquidated Damages.


    As we are furniture suppliers, not construction contractors and our products carry a minimum of five (5) years warranty no retention of any amount will be considered and our terms of payment are to be strictly complied with.