Sales Coordinator

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We're Hiring! — Sales Coordinator Full Time


About Us


We produce original Australian furniture, selling mainly to interior designers and architects in Australia and Internationally. Our mission is to create a global Australian design brand that represents the best in Australian design. Our goal is simple. Provide designers with the ability to do what they love, produce great work and inspire our customers with accessible, world class design.

We are expanding into international markets and this exciting growth means we need to grow our team as we continue to invest in overseas marketing initiatives.


Our Team

We pride ourselves on providing our clients with friendly, efficient and helpful service. To produce great work, you need a great team who love what they do, enjoy working together, motivate each other and are always striving for new challenges and improvements. This is our team… and hopefully you too!


About The Role


Sales Coordinator - Full Time

We are looking for someone to join our fun and passionate design studio as a Sales Coordinator. We produce original Australian furniture, selling mainly to interior designers and architects in Australia and Internationally. We pride ourselves on providing our clients with friendly, efficient and helpful service.

As a Sales Coordinator you will be in charge of looking after enquires and updating clients on their orders. The role is a mix of working autonomously as well as working closely with the Sales Manager and Sales Coordinator +  Design, Marketing, Production and Logistics team members. Being part of a small growing team, you will be included in many aspects of the business and will be encouraged to suggest improvements or systems changes. We value input from all team members and enjoy working together to achieve our goals


Core Responsibilities

  • Respond to commercial enquiries

  • Maintain the CRM system/sales pipeline with precise customer and project information.

  • Ensure payments are applied to orders to move into production.

  • Provide resources and information to clients - primarily pricing, lead times, freight costs and product information.

  • Generate quotes for clients and reports for the Sales Manager.

  • Enter and coordinate sales orders, working closely with the production/logistics team to ensure seamless delivery.

  • Coordinate feedback from clients to the design team for new product development.

  • Coordinate with the design and production team on any custom furniture requests.

  • Research new lead and project opportunities and establish new pipeline contacts.

  • Meet clients and respond to retail enquiries.

  • Manage Trade Portal applications.

  • Arrange furniture and swatch samples for clients.

  • Organise showroom visits and client presentations.

  • Attend key industry events on occasion.


Requirements

  • Proven track record in a dynamic customer service/sales role. 

  • Administration and online systems experience.

  • Excellent presentation skills, phone and email manner.

  • Experience with managing a CRM / sales pipeline.

  • Experience in the Architectural and Design market (preferable, but not essential).

  • Any logistics or site coordination experience (preferable, but not essential).

  • Passion for design, preferably with a design background.

  • Down to earth, fun and ambitious.

  • Proven ability to achieve targets and results driven.

  • Must be able to tell one good joke a week through either memes, gifs or interpretive dance.


Application Process


Please email careers@designbythem.com - with Subject Sales Coordinator 2020

Applications close - 15th November 2020

Attention to - Nicholas Karlovasitis

Interviews will be organised upon successful application. Please provide any availability for interview.

The successful candidate may be chosen prior to the closing date.