Standard - Please allow 3 to 7 days including shipping and handling.
Express - Please allow 1 to 3 days including shipping and handling.
Authority to leave - Please allow 1 to 3 days including shipping and handling.
Please allow 5-10 days including shipping and handling.
Authority to leave
To be selected only if the courier can be given authority to leave in case the item cannot be signed for. DesignByThem takes no responsibility for items that are left at the premise if this shipping option is selected. Please advise in the instructions section of the checkout where the courier should leave the item.
Back Order Items
Please note that some products are made to order and may incur and additional lead time. Please check the relevant product page for specific lead times. If lead time is not listed, then the product is in stock and will be delivered within the times specified above.
Please refer to our refund policy here. DesignByThem offer refunds within 30 days of purchase, however does not pay for the shipping of return items unless the product is damaged and is due to the fault of DesignByThem.
DesignByThem insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered with the express services, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by DesignByThem and transfer of responsibility in the same way.
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